Making a Complaint
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Process for making a complaint about the handling of a Freedom of Information Request

The University aims to comply fully with its obligations under the Freedom of Information Act 2000 and to ensure that the service it provides for those wishing to gain access to information is helpful and effective.

Stage 1

If you feel the service you have received does not meet our aims or your expectations, please contact the University Secretary (quoting the Request ID number we issued upon receipt of your request if possible):

Miss Fiona Aiken  
University Secretary 
University House
Lancaster University
Bailrigg Lancaster

The University Secretary will either respond directly or arrange for the matter to be reviewed internally by the Freedom of Information Steering Group, comprising five senior officers of the university. The Group will review your request for information, our response, and your subsequent complaint, and will aim to respond to you in a timely fashion.

Or email:, adding ‘FOI Complaint’ to the subject line of your message.

Stage 2

If you are not satisfied with the outcome of this process, you may appeal to the Information Commissioner by writing to the address below:

The Information Commissioner
Information Commissioner's Office
Wycliffe House
Water Lane